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Folding Space will ensure that the exit plan clearly sets out the methodology for achieving an orderly transition of services.
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Upon request, Folding Space will help to migrate data/metadata to a replacement supplier in line with the exit plan. Folding Space will work with the Customer and agree an exit plan to facilitate continuity of service. Upon contract cessation or a termination event, we would provide a machine readable copy of all data/metadata held in the Folding Space ARM system (e.g. All training materials are provided in an editable form. Folding Space offer both onsite systems training for authorised System Administrators as well as ‘train the trainer’ for end user training. The Customer Portal is the customer facing half of our Company Communications & Support Portal which is also used internally by the technicians committed to the project and which is reviewed and authorised by our Technical and QA Management with escalation to the relevant Director. During the pre-Go Live phase, this iterative & collaborative process will be facilitated and supported by the provision of an online, secure & dedicated Customer Support Portal. An Agile approach to solution delivery requires a collaborative working relationship where iterative deliverables, user feedback and testing within an open and honest communications environment are an integral part of the process. All implementations are run in accordance with Prince2 and milestones for quality control, and review, are managed during implementation. The risks & issues associated with the project flow from the weekly RAID teleconference. Folding Space take an Agile approach to project management. Fixed fee final costs are submitted and a Project Plan is agreed. Initial engagement includes mapping of the 'As-Is' processes and agreeing the 'To-Be'. For example Priority 1 and 2 incidents - severe system disruptions - are typically measured by a one-hour response and four-hour resolution maximums. Where necessary any failure to comply with these measurements can then automatically invoke high priority support cases. Telephone and email support are also provided typically during normal business hours with out-of-hours escalation relevant to the SLA threat/support level.įor response times, aligned with ITIL recommendations, we would work with the Customer to identify ‘business critical’ application processes (such as data entry or retrieval) and agree acceptable response times for these (excluding environment and network latency) which are then measured and analysed in quarterly service review meetings. Once logged and escalated all calls are reviewed, triaged, categorised and worked towards resolution in line with the agreed Service Level Agreement (SLA). Proven to deliver significant productivity gains and cost savingsįolding Space Customers utilise our Support Portal for Technical Support, the portal is managed by our technical and support management and available online (24 x 7).
Redacted email meaning manual#
Replaces tedious, manual redaction with highly efficient automated processes.Personalisation of automation & redaction to suit each customer.Modular deployment & installation to suit individual each customer.Minimal training, easy deployment and roll-out.Web browser-based user experience is easy, helpful and responsive.Automates find, investigate, classify and monitor of REDACT items.Utilises state-of-the-art Content Discovery & Analytics (AI, NLP).Incorporates unique set of sensitive data dictionaries and complex regex.Unique, extensive & automated REDACT ontology and taxonomy.
Redacted email meaning full#
Swift, easy installation with full support and system integrity.Powerful systems & security administration functionality.Role based security and user access management as standard.Extensive analyses, reporting and results with full auditing.
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